News & views

A London law firm has just won £25,000 from High Court action against a client who posted a negative review online - and is seemingly now battling the repercussions. The court found the client's TrustPilot review defamatory, and the firm said it lost business. But how much might it lose now its client management 'technique' has hit national headlines - headlines that will forever come up when anyone searches for ...

We’re running a wide-ranging marketing programme for innovative tech startup Tradecraft Tools, which has developed the world’s first app enabling trade professionals to manage their business via their smartphones. Freeing up four hours or more a week for fee-earning work, it can help users add at least 20% to their income. We're launching the product this week. It’s the only ...

I do a lot of work with startups and hear a variation of this surprisingly often: “We’ve budgeted very little for marketing because our product’s gonna sell itself.” I’m always taken aback. And it’s signified a complacency that’s ultimately proved commercially fatal every time. Of course, entrepreneurs need bucket loads of vision and self-belief to get a new venture off the ground and keep pushing forward. And, if a product is truly ...

The recently-published white paper – Planning for the Future – sets out the government’s plans to overhaul town planning, with implications for how local councils and property developers will need to consult communities.

There’s a strong emphasis on the need for local authorities “radically and profoundly to re-invent the ambition, depth and breadth with which they engage communities as they consult on Local Plans,” giving them “an earlier ...

This article, ‘Thinking Big Matters in Marketing’ by LinkedIn’s Keith Browning, argues the bigger your company is, the more successful it will become … and so on in a virtuous circle. Browning sets out a robust case and attempts to explain it. Big businesses grow faster because their products or services are more available and they're more likely to spring ...

I’ve just read this shocking account of how New York's Bronx Zoo exhibited a kidnapped African boy in a monkey cage in 1906 – and spent 114 years denying its wrong doing. It’s a stark example of doing the wrong thing in a crisis – exacerbating reputational damage by denying the undeniable instead of taking responsibility. It’s finally taken the Black Lives Matter movement to prompt ...

We’ve just delivered a project to advise innovative residential property developer Apex Airspace on community engagement for a housing scheme in the London Borough of Southwark. Apex specialises in developing high-quality ‘airspace’ homes on top of existing buildings, addressing the problem of severely limited land supply in built-up cities. The company hired us to support its proposals to develop 30 affordable homes by extending two large 1950s blocks of flats in London's Bermondsey area. We've advised Apex on ...

Recruitment group Abacus has appointed us to boost its marketing – and get the company in the best position to take advantage of a post-COVID-19 economic upturn. The firm provides employees to companies in the transport, industrial and environmental sectors - with clients including Harrods, DHL, Argos and Next. The company decided now is the ideal time – while its ...

Take a look at this clever compilation of current American TV ads, with brands attempting to show solidarity in a COVID-19 environment. It vividly illustrates how they’re all pretty much the same - down to the exact phrases and even near identical music! I think most are well-intentioned and would be fine on their own. They're seeking to show empathy rather than deliver a hard sell. But, viewed alongside ...

I’ve just seen this Twitter clip from Matt Lucas, sending up PM Boris Johnson’s last coronavirus directive to the British people. Lucas mimics Johnson well — and, in the space of 17 seconds, hits an important point square on the head. The PM’s first lockdown address, backed by the ‘Stay Home, Protect the NHS, Save lives’ slogan, deserves credit for being ...