News & views

An interesting study just out reveals the alarming fact that too many CEOs feel unprepared to handle a crisis.

The poll of more than a thousand global company directors – 670 of them CEOs – finds they recognise the turbulent times facing their business in 2023. But surprisingly few feel well-placed to handle significant business disruption. Sixty-one percent of CEOs said they feel unprepared to deal with financial instability, 69% with ...

I'm happy to be cited in a feature out in HR Magazine today about what HR directors should do to help manage a corporate crisis. The article says: "The problem, of course, is no two crises are the same. This is something that some admit ....

I just saw the BBC's interview with Dorset & Wiltshire fire chief Ben Ansell about allegations of a toxic culture in the service. It's clear Ansell had prepared - but it's an instructive example of preparation misapplied!

The BBC's Dan Johnson asked Ansell about an email from a former employee blowing the whistle on ...

I'm pleased to have been quoted by Fortune magazine today on how companies should manage their reputations in the face of attacks from former employees - an article sparked by Prince Harry's allegations against the Royal Family in his new autobiography, Spare!

The Fortune piece says: "Workers often feel too afraid of repercussions to speak out while ...

We’ve now completed the main phase of our brand reputation initiative for Wokingham Borough Council.

The objective of this wide-ranging exercise for the Berkshire local authority has been to analyse its reputation – especially amongst its 175,000 residents – and recommend ways to improve it through communications and marketing. The Council said it selected us based on our experience in advising local government bodies as well as private sector businesses, and the clarity of our proposed approach.

Our project links closely with the local authority's ...

We're featured in The Guardian today - in an article about our marketing work for our client Intralink.

Intralink helps western companies break into China, Japan, South Korea, Taiwan and southeast Asia. And our content marketing plays a vital role in the company’s growth by demonstrating its expertise in these markets.

The Guardian looks at the impact of our work, effective recent examples and ...

We’re supporting Mid Sussex District Council with communications advice for an important community project.

The local authority is running a £100,000 initiative to explore investment options to create a sustainable cultural facility on a large site in the centre of Haywards Heath. The options to be assessed will take account of ....

I took part in a discussion the other day about how companies should manage their reputation in times of crisis. Here's a summarised version of the three questions posed and the answers I gave.

1. How can a company mitigate its reputational risks? When it comes to business crises, there are three phases of reputation management: preparation, response and recovery. The adage that prevention is better than cure applies well to corporate reputation. But, in my experience, too few ...

We've just completed a website for Digital Mid Sussex - the pioneering programme bringing full-fibre Internet to thousands in southern England. The initiative aims to make Mid Sussex one of the most digitally-advanced parts of the country, with fibre installed to ...

Wokingham Borough Council has commissioned us to deliver a wide-ranging reputation management project.

Our brief is to examine the local authority's approach to communications and marketing and its corporate reputation amongst the borough’s residents.

The Council selected us as part of a competitive tender based on our experience in advising local government bodies - as well as ...