News & views

The NHS has been struck this afternoon by a devastating, nationwide cyber attack - and not made the best of starts with its crisis communications.

I recently had an interesting discussion about destiny with a business coach I know, Andrew Horder. It's quite a philosophical subject, but also has highly practical implications for any organisation’s (and individual’s) development and marketing.

LBC Radio's interview with Shadow Home Secretary Diane Abbott yesterday brilliantly underlines the importance of one of the fundamental rules of effective media interviews: make sure you know your core facts.

Vauxhall has just provided the latest lesson in how to turn an operational crisis into a reputational disaster.

We are marketing the introduction of a commercial connection to ‘Janet’ – the UK's prestigious, ultra-fast academic IT network – as part of a drive to broaden the use of Janet boost the UK’s digital economy.

An interesting survey into business buyer habits has just been produced by DemandGen, with useful pointers for anyone marketing to a business audience.

I love the BBC's story today about the shadowy 'Grammar Vigilante' of Bristol - an engineer by day who goes out in the dead of night, doing his part to clean up the city by tackling grammar atrocities on shop signs.

Today's BBC exposé of how drivers delivering Ikea products across Europe are being paid £3 an hour and forced to live "like prisoners" in their lorries for months is a disaster for Ikea's reputation.

Everyone knows the first rule for conducting a successful media interview is: Be Prepared.

I’ve just read a great article in The New Yorker called ‘Why facts don’t change our minds’.