26th February 2024
Advice for council on sensitive land issue
We’ve provided an English local authority with the first phase of communications support for a contentious land project.
The southwest-based borough council is exploring the idea of disposing of a large area of open land. Its plan is to sell the land to a developer which would create hundreds of new homes as well as community facilities, roads and commercial premises. While providing homes for many local people, the proposals are also likely to provoke controversy, with some ...
6th August 2023
“I thought I’d just ignore it”
“I thought I'd just ignore it,” he told me. There are many cases where I’m sure this is absolutely the best policy. Junk mail. A minor insect bite. An insult from someone you don’t care about. But an approach from an investigative BBC journalist isn’t one of them. I was a bit surprised the other day when I first got the call the other day to ...
21st February 2023
CEO survey finds few prepared for crises
An interesting study has revealed that too many CEOs feel unprepared to handle a crisis.
The poll of 1,000 global company directors found they recognise the turbulent times facing their business in 2023, but few feel well-placed to handle disruption. Sixty-one percent said they feel unprepared to deal with ...
13th February 2023
HR Magazine on how to handle a corporate crisis
I'm happy to be cited in a feature out in HR Magazine today about what HR directors should do to help manage a corporate crisis. The article says: "The problem, of course, is no two crises are the same. This is something that some admit ....
2nd February 2023
Fire chief shows how not to handle TV interview
I just saw the BBC's interview with Dorset & Wiltshire fire chief Ben Ansell about allegations of a toxic culture in the service. It's clear Ansell had prepared - but it's an instructive example of preparation misapplied!
The BBC's Dan Johnson asked Ansell about an email from a former employee blowing the whistle on ...
6th January 2023
Quoted in Fortune on how to combat employee attacks
I'm pleased to have been quoted by Fortune magazine today on how companies should manage their reputations in the face of attacks from former employees - an article sparked by Prince Harry's allegations against the Royal Family in his new autobiography, Spare!
The Fortune piece says: "Workers often feel too afraid of repercussions to speak out while ...
8th June 2022
Fundamentals of crisis communications
I took part in a discussion the other day about how companies should manage their reputation in times of crisis. Here's a summarised version of the three questions posed and the answers I gave.
1. How can a company mitigate its reputational risks? When it comes to business crises, there are three phases of reputation management: preparation, response and recovery. The adage that prevention is better than cure applies well to corporate reputation. But, in my experience, too few ...
14th January 2022
Andrew thrown under royal carriage in reputation crisis
The latest developments in the Prince Andrew saga have been dramatic. The Palace has stripped him of his Royal titles and says he’ll have to contest the legal case against him as a ‘private citizen’. But two important reputation management points have been largely overlooked. Firstly, many have praised the Queen's decisiveness. Her actions were certainly swift, but ...
3rd November 2021
Crisis communications for care home charity
We’ve been providing crisis communications support for The Fremantle Trust, a charity providing support for older people and adults with learning disabilities.
The Care Quality Commission (CQC) had carried out an inspection of one of its care homes, which highlighted significant failings. With nine other care homes in operation plus a number of additional services supporting more than a thousand people, it was vital for the Trust to defend its reputation. Publication of the CQC report was looming and ...
14th October 2021
How to (mis)manage a personal crisis
North Yorkshire Police Commissioner Philip Allott finally quit today in the wake of his inflammatory comments about the tragic case of Sarah Everard, abducted and murdered by Met Police officer Wayne Couzens. Three big problems stand out for me in the way Allott has (mis)managed his reputation throughout his career crisis of the last two weeks. The first - and most obvious - is his ludicrous ....