Last week gave us another astonishing media interview - with more lessons of what not to do. Irish channel RTE interviewed John O’Keeffe of the Garda Representative Association about an investigation which found the Irish police have been falsifying breath test data. O’Keeffe looked calm enough, but ...

See the cringe-worthy interview with Tim Bell on Newsnight yesterday? Bell was interviewed by Kirsty Wark about the fall from grace of the Bell Pottinger PR firm he founded because of the shameful campaign it ran to stoke racial hatred in South Africa. It seems incredible that a figure with 50 years in the PR industry ...

I’ve just come across an entertaining Tumblr site critiquing property developments and their marketing hoardings.

I say critiquing ... it mostly mocks them, although ...

I've just read this wonderful article by Lucy Kellaway in the FT. It charts her long-running mission to campaign against 'corporate claptrap' and the business world's 'giants of guff'. A worthy cause if ever I heard one. She talks about the 'ugly phrases' she objected to back when she started in 1994 - which all sound ...

The fallout from the Grenfell Tower crisis continues unabated and has hit senior levels of Kensington & Chelsea Borough Council - with angry accusations of an absence of leadership and more heads rolling.

Forbes and Deloitte have just published the findings of a survey of 300 global CEOs and other directors (the so-called 'C-suite'), with some surprising findings about the kinds of business information they rely on.

This post is scantly researched and hurriedly written. But I think it outlines a really interesting and practical marketing idea.

The NHS has been struck this afternoon by a devastating, nationwide cyber attack - and not made the best of starts with its crisis communications.

I recently had an interesting discussion about destiny with a business coach I know, Andrew Horder. It's quite a philosophical subject, but also has highly practical implications for any organisation’s (and individual’s) development and marketing.

LBC Radio's interview with Shadow Home Secretary Diane Abbott yesterday brilliantly underlines the importance of one of the fundamental rules of effective media interviews: make sure you know your core facts.

Vauxhall has just provided the latest lesson in how to turn an operational crisis into a reputational disaster.

An interesting survey into business buyer habits has just been produced by DemandGen, with useful pointers for anyone marketing to a business audience.

I love the BBC's story today about the shadowy 'Grammar Vigilante' of Bristol - an engineer by day who goes out in the dead of night, doing his part to clean up the city by tackling grammar atrocities on shop signs.

Today's BBC exposé of how drivers delivering Ikea products across Europe are being paid £3 an hour and forced to live "like prisoners" in their lorries for months is a disaster for Ikea's reputation.

Everyone knows the first rule for conducting a successful media interview is: Be Prepared.

I’ve just read a great article in The New Yorker called ‘Why facts don’t change our minds’.

Like many people, I’ve been watching President Trump’s recent press conferences – especially yesterday's calamitous, hour-long session (16 Feb) - with my jaw dropped in disbelief. Leaving aside his policies, the conferences are fascinating lessons on how to communicate effectively and inspire confidence and trust - and how not to.

With this week’s news that Talk Talk CEO Dido Harding is leaving the firm, the biggest event in her career that comes immediately to mind is inevitably the company’s cyber attack crisis of 2015.

The final of my Top 10 Consultation Tips is always report back to consultees at the end of your exercise - in a clear, honest and timely way.

My last blog post looked at what makes a great brand, ways you can get a handle on your current brand and identify what's important to your customers and other stakeholders such as potential employees and partners.