Oxfam’s reputational debacle continues to unfold following the prostitution scandals in Haiti and Chad. What do you think we can learn from this about how to behave in a crisis? Five points jump out at me ....

I received a bizarre crisis enquiry the other day. Is it just me, or is this an extremely strange way for an international airline to ...

This Harvard Business Review article has an important message for all organisations. It's main point is that an organisation's core purpose should come first. It's the reason it exists. It should be a big, clear, enduring mission which ...

I’ve just read an interesting article in strategy + business magazine about Prof Cass Sunstein - the leading figure in behavioural economics. The article focuses on his work in US social policy, based on the principle that small changes to the way choices are presented ...

Britian’s biggest flooring retailer, Carpetright, has revealed its latest figures, with overall growth dragged down to just 0.8% by a fall in bed sales. Nothing too remarkable there – except for this bizarre ...

Last week gave us another astonishing media interview - with more lessons of what not to do. Irish channel RTE interviewed John O’Keeffe of the Garda Representative Association about an investigation which found the Irish police have been falsifying breath test data. O’Keeffe looked calm enough, but ...

See the cringe-worthy interview with Tim Bell on Newsnight yesterday? Bell was interviewed by Kirsty Wark about the fall from grace of the Bell Pottinger PR firm he founded because of the shameful campaign it ran to stoke racial hatred in South Africa. It seems incredible that a figure with 50 years in the PR industry ...

I’ve just come across an entertaining Tumblr site critiquing property developments and their marketing hoardings.

I say critiquing ... it mostly mocks them, although ...

I've just read this wonderful article by Lucy Kellaway in the FT. It charts her long-running mission to campaign against 'corporate claptrap' and the business world's 'giants of guff'. A worthy cause if ever I heard one. She talks about the 'ugly phrases' she objected to back when she started in 1994 - which all sound ...

The fallout from the Grenfell Tower crisis continues unabated and has hit senior levels of Kensington & Chelsea Borough Council - with angry accusations of an absence of leadership and more heads rolling.

Forbes and Deloitte have just published the findings of a survey of 300 global CEOs and other directors (the so-called 'C-suite'), with some surprising findings about the kinds of business information they rely on.

This post is scantly researched and hurriedly written. But I think it outlines a really interesting and practical marketing idea.

The NHS has been struck this afternoon by a devastating, nationwide cyber attack - and not made the best of starts with its crisis communications.

I recently had an interesting discussion about destiny with a business coach I know, Andrew Horder. It's quite a philosophical subject, but also has highly practical implications for any organisation’s (and individual’s) development and marketing.

LBC Radio's interview with Shadow Home Secretary Diane Abbott yesterday brilliantly underlines the importance of one of the fundamental rules of effective media interviews: make sure you know your core facts.

Vauxhall has just provided the latest lesson in how to turn an operational crisis into a reputational disaster.

An interesting survey into business buyer habits has just been produced by DemandGen, with useful pointers for anyone marketing to a business audience.

I love the BBC's story today about the shadowy 'Grammar Vigilante' of Bristol - an engineer by day who goes out in the dead of night, doing his part to clean up the city by tackling grammar atrocities on shop signs.

Today's BBC exposé of how drivers delivering Ikea products across Europe are being paid £3 an hour and forced to live "like prisoners" in their lorries for months is a disaster for Ikea's reputation.

Everyone knows the first rule for conducting a successful media interview is: Be Prepared.