12th May 2017
Cyber attack throws NHS into crisis
The NHS has been struck this afternoon by a devastating,…
9th May 2017
Face it: you’re not destined for success
I recently had an interesting discussion about destiny…
3rd May 2017
Excruciating media interview lesson from Diane Abbott
LBC Radio's interview with Shadow Home Secretary Diane…
28th April 2017
Vauxhall under fire for ‘reckless’ crisis management
Vauxhall has just provided the latest lesson in how to…
26th April 2017
Janet IT network launch to boost digital economy
We are marketing the introduction of a commercial…
12th April 2017
Buyer survey: what it means for your marketing
An interesting survey into business buyer habits has just…
15th March 2017
The real IKEA crisis – a failure of values
Today's BBC exposé of how drivers delivering Ikea…
10th March 2017
How to handle live TV interviews – a hilarious reminder!
Everyone knows the first rule for conducting a successful…
7th March 2017
Communicating in an alternative fact world
I’ve just read a great article in The New Yorker called…
17th February 2017
Lessons from Trump: how not to communicate
Like many people, I’ve been watching President Trump’s…
2nd February 2017
Talk Talk: crisis communications revisited
With this week’s news that Talk Talk CEO Dido Harding is…
20th January 2017
Public consultation Tip 10: Always report back
The final of my Top 10 Consultation Tips is always report…
15th December 2016
How to build a great brand – part 2
My last blog post looked at what makes a great brand,…
8th November 2016
How to build a great brand – part 1
In fundamental terms, an effective brand is one which…
2nd November 2016
Marketing push for pioneering Harley Street clinic
The Vitality Clinic, an innovative new private medical…
7th October 2016
Public consultation Tip 9: Be transparent!
The ninth of my Top 10 Consultation Tips is to be as open…
27th September 2016
Crisis for Concentrix: the mistake of not showing up
Another week, another lesson in how not to manage a…
16th September 2016
Comms strategy for regional adoption agency
TK Associates has completed a communications strategy to…
9th September 2016
Southern Health: How not to handle a crisis
The beleaguered Southern Health NHS trust has been…