Cyber attack throws NHS into crisis

The NHS has been struck this afternoon by a devastating,…


Face it: you’re not destined for success

I recently had an interesting discussion about destiny…


Excruciating media interview lesson from Diane Abbott

LBC Radio's interview with Shadow Home Secretary Diane…


Vauxhall under fire for ‘reckless’ crisis management

Vauxhall has just provided the latest lesson in how to…


Janet IT network launch to boost digital economy

We are marketing the introduction of a commercial…


Buyer survey: what it means for your marketing

An interesting survey into business buyer habits has just…


The ‘Grammar Vigilante’

I love the BBC's story today about the shadowy 'Grammar…


The real IKEA crisis – a failure of values

Today's BBC exposé of how drivers delivering Ikea…


How to handle live TV interviews – a hilarious reminder!

Everyone knows the first rule for conducting a successful…


Communicating in an alternative fact world

I’ve just read a great article in The New Yorker called…


Lessons from Trump: how not to communicate

Like many people, I’ve been watching President Trump’s…


Talk Talk: crisis communications revisited

With this week’s news that Talk Talk CEO Dido Harding is…


Public consultation Tip 10: Always report back

The final of my Top 10 Consultation Tips is always report…


How to build a great brand – part 2

My last blog post looked at what makes a great brand,…


How to build a great brand – part 1

In fundamental terms, an effective brand is one which…


Marketing push for pioneering Harley Street clinic

The Vitality Clinic, an innovative new private medical…


Public consultation Tip 9: Be transparent!

The ninth of my Top 10 Consultation Tips is to be as open…


Crisis for Concentrix: the mistake of not showing up

Another week, another lesson in how not to manage a…


Comms strategy for regional adoption agency

TK Associates has completed a communications strategy to…


Southern Health: How not to handle a crisis

The beleaguered Southern Health NHS trust has been…