Crisis communications
"It takes 20 years to build a reputation & five minutes to ruin it. Think about that & do things differently." Warren Buffett
A crisis, left unmanaged, could destroy your reputation.
We can help.
We provide calm, experienced, confidential crisis communications and reputation management support to clients across London, Surrey, Hampshire, Sussex, Kent and beyond.
We can support your organisation through the heat of an active crisis. And we can make sure you’re prepared for potential reputation problems as a precautionary measure.
The live crises and contentious issues we’ve managed include company set-backs, financial problems, fraud cases, employee disputes, care home failures, litigation cases, pressure group protests, physical assaults, product failures, construction disasters and child safety incidences.
If a problem hits you, we can move quickly to help:
- identify the best course of action and position to adopt
- communicate appropriately with relevant audiences
- manage hostile media and stakeholder attention
- and then, when the situation has settled down, strengthen your reputation longer term
To ensure you’re ready for potential crises, we can lead a preparation exercise to:
- identify and mitigate your main reputational risks
- develop contingency statements and response plans for primary disaster scenarios
- help you set up a crisis team
- coach your team in how to respond
The output of our crisis preparation service is typically a practical Crisis Communications Guide for your organisation.
See more from our crisis case studies and in the crisis communications section of our blog.
