News & views

We’ve just advised a company in a case that shows how fast you sometimes need to act to address a reputational crisis – and the devastation that can follow if you don’t. I won’t name the company so as not to pile on more misery, but this was a relatively new leisure firm running a UK-wide roadshow of family events. Problems arose when it had to cancel ...

It’s funny how certain fields of marketing demonstrate sudden surges in interest. One field showing this lately is place marketing. By this I mean the ...

This was the topic I was talking to a journalist about this week. It’s the idea that shifts are under way in B2B marketing because ‘digital natives’ in their 20s and 30s are being promoted into purchase decision positions. Here’s what I think – and some interesting ...

A new study of 400 PR professionals has highlighted how often reputational crises hit organisations - despite what many would like to believe - and how speed of response is an increasingly difficult challenge. On the positive side, the research ....

We're managing the national launch this week of a domestic energy company with a unique ethical focus, having handled a locally-focused pilot introduction of its services last month. Home Energy is the UK’s first gas and electricity supplier set to give a significant part of its business to charities – effectively enabling its customers to donate ...

We’ve just started work on a project to promote locations in north-west London to visitors — following our recent campaign to market the area to businesses. The brief is to boost visitors to four places within London's Brent with distinctive characters and significant economic potential: Kilburn, Harlesden, Ealing Road and Wembley. We began this week by ...

We’re excited to be working with Parkwood Leisure — the 4,500-employee leisure group — to create fresh brand messages and a new marketing strategy for the company. Parkwood Leisure builds and runs community facilities for local authorities – from leisure centres to theatres, visitor attractions and more. It manages 80 facilities for 25 councils UK-wide and is renowned amongst its clients for high levels of trustworthiness and reliability. Our focus is on enabling the group to take a more proactive approach to showcasing ...

Taking a human approach to marketing is close to my heart, so this infographic from marketing author Mark Schaefer really appeals. There's a lot of wisdom in here - particularly points 5, 6, 9 and 10. 

We’ve just completed a crisis communications project for Compare Holiday Money — the UK’s biggest foreign exchange comparison website — which had come under the spotlight of BBC TV's Rip Off Britain. The company was hit by problems when one of the foreign exchange companies it listed took a number of customer payments last June, then disappeared without issuing any currency — leaving dozens of holiday-makers thousands of pounds out of pocket. The Compare Holiday Money team had ...

We've created a new Vimeo channel to show examples of our video work. Video is a great way to animate your subject and show your organisation's human face. We can deliver high-quality videos as a part of your marketing, bringing ...